KEY STATS COVERED IN THIS CASE STUDY
How do we help drive profitability at QSRs?
AVERAGE COVER VALUE
‘Cover’ refers to a customer who eats, or a meal that is served. It is a more valuable sales unit than other metrics, as it includes extras such as drinks and desserts.
Also known as cover turnover, this refers to how fast a QSR turns over its covers. The more diners it serves, the more money it makes.
AVERAGE ITEM VALUE
This is the average price per item purchased at a venue, the total sales / the total number of items sold, a increasing AIV indicates higher value items are being ordered.
Sushi Tei is a leading restaurant chain in Singapore and across Asia. It is known for its casual family dining and regularly caters for large groups. In 2018, Sushi Tei launched Hokkaido-Ya (translated as ‘Hokkaido shop’) in Singapore’s largest shopping mall, VivoCity. This restaurant is designed to provide meals in a fast and efficient manner – catering in particular for the lunchtime business crowd.
“TabSquare has increased the operational efficiency and reduced labor costs at our Sushi Tei and Hokkaido-Ya restaurants. Their solutions free up staff time and improve customer experience. Furthermore, the personalised recommendations made by the TabSquare SmartKiosk increase average order value and table turns by assisting customers in ordering quickly and efficiently.”
“SmartKiosk by TabSquare leverages AI to identify customers and analyse their dining preferences, so we can make personalised new recommendations just as a waiter would. We’re impressed by the amazing reception of SmartKiosk from our restaurant’s staff as well as from our customers, and we highly recommend TabSquare’s solutions.”