KEY STATS COVERED IN THIS CASE STUDY

How do we help drive profitability at QSRs?

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HIGHER AVG COVER VALUE

Intelligent cross-selling increases the value of covers

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FASTER TABLE TURNS

Smooth and efficient service speeds up table turns and increases profits

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HIGHER AVG ITEM VALUE

Lift the average price per item through smart upselling

QSRs must stay up to date with the latest trends in technology to stay relevant and thrive in their highly competitive industry.

 

Client Testimonials

 

 

 

Here’s how one of our customers boosted their success metrics

 

Sushi Tei is a leading restaurant chain in Singapore and across Asia, known for its casual family dining. In 2018, Sushi Tei launched Hokkaido-Ya - a fast-casual self-service restaurant known for its delicious Hokkaido-inspired dishes.

 

Sushi Tei introduced TabSquare’s SmartTab solution in December 2016, followed by SmartKiosk at Hokkaido-Ya. The solution has helped smooth every touchpoint from the time the customer enters the restaurant to the time they leave. TabSquare has helped lift all their key restaurant success metrics.

 

5% increase in Average Order Value at Hokkaido-Ya

10% increase in Average Item Value at Hokkaido

35% increase in average table turns at Sushi Tei

 

 

“TabSquare has increased the operational efficiency and reduced labor costs at our Sushi Tei and Hokkaido-Ya restaurants. Their solutions free up staff time and improve customer experience. Furthermore, the personalised recommendations made by the TabSquare SmartKiosk increase average order value and table turns by assisting customers in ordering quickly and efficiently.”

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Keith Lee Assistant Manager PR & Marketing | Sushi Tei & Hokkaido-Ya

“SmartKiosk by TabSquare leverages AI to identify customers and analyse their dining preferences, so we can make personalised new recommendations just as a waiter would. We’re impressed by the amazing reception of SmartKiosk from our restaurant’s staff as well as from our customers, and we highly recommend TabSquare’s solutions.”

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Allen Tan Director of Hokkaido-Ya, part of Sushi Tei

With Tabsquare, PappaRich is able to track our customer's ordering pattern. This in return will increase the business profitability with strategy developed through proper data analysis.”



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Jian Hui Lee  GM for PappaRich Australia